Terms and conditions

These terms will apply to all your purchases of items from the retail section of our Web Site www.GrandTea.com, whether you are ordering online, by email or by telephone. Please read this document carefully and print it off or download it before placing your order.


These terms and conditions may change in the future so please re-check at the time of each new purchase.

PAYMENT

You can pay for your order by 2co and Paypal. We will take all reasonable care to keep your order details and payment secure.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site include VAT.

YOUR AGREEMENT WITH US

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

DELIVERY

We do national and international deliveries.
More information about the shipping service please go to www.hongkongpost.com.

As we carry our most popular products in stock, we are able to offer fast delivery times. Some items may be out of stock, if we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

IF YOUR ORDER IS LOST: If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. We will file the paperwork for the insurance on the package, if it is an insured order. If insured, your refund or replacement will be sent once the shipper has identified that the item is lost, which can be up to 20 business days or more, depending on the carrier. To prevent fraud, a replacement will not be sent, nor will any refund be issued, until a final determination about the status of your parcel has been made by the shipping carrier or by us.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the dispatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Unwanted Items

IF YOUR ORDER IS CANCELLED: There is a 15% cancellation/restocking charge if you choose to cancel your order after you place it, if the cancellation is by your choice and is not caused by any error on our part. This fee covers our expenses for the credit card transaction fees and administration fees.
If we choose to cancel your order for some reason, such as a permanent out-of-stock condition for a particular item, you will not be responsible for any cancellation/restocking fees.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

Please note, we are unable to take back items that are special order, bespoke/built to order.

Replacement - we shall arrange for a replacement to be delivered to you at our expense.

A full refund - If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us.

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

PRODUCT DESCRIPTIONS

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

Images on our Website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their Website. We will supply the product as supplied to us by the manufacturer.

Our Terms and Conditions of Sale

These terms will apply to all your purchases of items from the retail section of our Web Site www.GrandTea.com, whether you are ordering online, by email or by telephone. Please read this document carefully and print it off or download it before placing your order.

These terms and conditions may change in the future so please re-check at the time of each new purchase.

PAYMENT

You can pay for your order by 2co and Paypal. We will take all reasonable care to keep your order details and payment secure.

If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices quoted on our Web Site include VAT.

YOUR AGREEMENT WITH US

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

DELIVERY

We do national and international deliveries.
More information about the shipping service please go to www.hongkongpost.com.

As we carry our most popular products in stock, we are able to offer fast delivery times. Some items may be out of stock, if we have any problems with your order, we will contact you to let you know what is happening and offer alternatives for faster delivery times.

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and wherever possible a similar price. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes out of our control. Any dates we specify for the delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods.

Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

Please ensure that you thoroughly inspect your goods for any Cosmetic damage, incorrect goods, missing parts or other problems as soon as you receive them, if this is done after delivery has taken place, You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken.

IF YOUR ORDER IS LOST: If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. We will file the paperwork for the insurance on the package, if it is an insured order. If insured, your refund or replacement will be sent once the shipper has identified that the item is lost, which can be up to 20 business days or more, depending on the carrier. To prevent fraud, a replacement will not be sent, nor will any refund be issued, until a final determination about the status of your parcel has been made by the shipping carrier or by us.

Damaged Goods

If you receive goods in a damaged condition, please make a note of this on the dispatch note, you will need to notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Incorrect Goods/Wrong amount of Goods

It is your responsibility to ensure that you have signed for the correct number of goods delivered. At time of delivery you must also check that you have received the correct goods in accordance with your order.

If you find that you have received incorrect goods or the wrong amount of goods, you must make a note of this on the despatch note, you must then notify us of this by phone, email or letter in any case within 7 days from receipt of goods.

Please note: Do not fit an item if it is damaged. This counts as acceptance of goods and the item is then non returnable.

Unwanted Items

IF YOUR ORDER IS CANCELLED: There is a 15% cancellation/restocking charge if you choose to cancel your order after you place it, if the cancellation is by your choice and is not caused by any error on our part. This fee covers our expenses for the credit card transaction fees and administration fees.
If we choose to cancel your order for some reason, such as a permanent out-of-stock condition for a particular item, you will not be responsible for any cancellation/restocking fees.

In compliance with the distance selling regulations you have a Cooling Off period where you may withdraw from this agreement at any time up to 7 working days after the day we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. If we receive an item that either is not in the condition we sent it or has missing components we shall deduct a reasonable amount to cover any costs to us or return them to you if they are not re-sellable.

Please note, we are unable to take back items that are special order, bespoke/built to order.

Replacement - we shall arrange for a replacement to be delivered to you at our expense.

A full refund - If we find that the item is not in its original packaging and has any accessories or components missing we shall carry out the refund and take out a fee to cover any costs.

Complaints Procedure

If, in the unlikely event, you wish to make a complaint, please contact us.

We shall then fully investigate the matter and contact you within 5 working days from receipt of letter.

PRODUCT DESCRIPTIONS

We have made every effort to display as accurately as possible the colours of our products that appear on this Web Site. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

Images on our Website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We cannot guarantee the reliability or the accuracy of the images. Images on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their Website. We will supply the product as supplied to us by the manufacturer.