FAQ

What methods of payment do you accept?

Now, there are two payment services we accept. Both services is provide with Paypal.

Paypal Express - Paypay Accounts

Payppal Standard - Credit Cards

What shipping methods are available

We ship by HongKongPost.com.

There is only one method available now.

Registered Air Parcel

What kind of package do you use for tea?

We commonly pack loose tea into aluminum foil bags or sealable-foil zip bag which can protect tea against moisture. A layer of foam is being wrapped outside to prevent being crushed.

How much does it cost to ship my order?

In Hong Kong free, China or internationally 50 HKD flat fee.

When will my package arrive?

Most places around the world take around two weeks.

Is my package trackable?

Yes, You will receive a tracking code to your email account.. You are able find the tracking information about you parcel/small packet through online service of HongKongPost.com.

Step 1. Go to http://hongkongpost.hk/en/home/index.html

Step 2. Type in the tracking code in the text field and press enter.

When can I claim a refund if I am unable to receive package?

If your package does not arrive within the following specified time and the package was never signed for (i.e. never delivered) GrandTea will provide a full refund of purchase cost and shipping.

Airmail: after 50 days of payment sent

Pls note: Clearance at destination customs is beyond our reach. Grandtea.com takes no responsibility for any failure of delivery resulted from destination customs,

What is your return policy?

If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, GrandTea.com will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense. If you opt to return acceptable merchandise, you will be charged a 15% restocking fee. Merchandise may be returned within 7 days of receipt. No returns will be accepted after 7 days.

Can I ask for free sample before placing an order?

Many of our teas can order in small portion as little as 25 grams. Regular customers can leave a Customer note when they are checking out and tell me what free samples they want.

Are the teas we see in your website available for wholesale?

 Yes, For more details please go to contact me

How to apply discount code?

Add you favorite teas to the cart and go to Checkout then click the link  Have a discount coupon?  and type in the code.

When the discount is successful applied, you will be able to see how much you have saved!